Returns & refunds

Report an issue

Contact our customer-care team within 3 days of delivery if you receive a damaged, defective or wrong item. Send clear photo or video proof by inbox, phone or email. Pre-declared product conditions are excluded.

For eligible electronics, a 15-day replacement guarantee may apply to defective or non-functioning items.

What is not returnable

• Used, swatched, opened, liquid or semi-liquid products.
• Clearance items and products with a broken seal.
• Returns based only on preference regarding smell, texture, colour or design.
• Products that simply did not suit the customer.
• Lingerie bottoms, for hygiene reasons.

Exchange conditions

• The original invoice, Unify Bangladesh box and intact packaging must be included.
• If a wrong item was ordered by the customer, exchange may be possible at management’s discretion; return and re-shipping costs are paid by the customer.
• Once approved, the return must be initiated within 3 days.

Pickup & processing

For approved eligible issues, customer care can arrange third-party courier pickup inside or outside Dhaka. Pickup may take up to 7 working days; after the item reaches us, replacement delivery may require another 7 working days.

Hotline: +880 1877 507742
Email: unifybangladesh3@gmail.com